Support

Fastest: your support channel

Post in your dedicated support channel and a real person answers, usually within the hour during business hours (9am to 6pm Central, Monday through Friday).

What to include

• What you were trying to do
• The phone number involved (if it is about a specific conversation)
• The message id (if it came from the API)
• A screenshot if something looks wrong in the inbox

Urgent delivery issues

If replies suddenly stop across your whole workspace, flag it in the support channel with URGENT in the message. Number reputation issues are time-sensitive and we treat them that way.