For agencies and service businesses
A business texting app built around your team
Beam is a business texting app for agencies and teams that need a dedicated business line, a shared inbox and GoHighLevel workflows. It sends iMessage and RCS from real Apple and Android devices, with SMS fallback where configured and supported.
Beam sends from dedicated business numbers. Beam is not affiliated with Apple.
Keep the conversation when the person answering changes
A client should not have to learn a new personal number whenever someone on your team takes over. Beam keeps business conversations in a workspace with assigned threads and individual team access. Your agency can separate client inboxes, numbers and CRM connections instead of mixing unrelated businesses.
Use it for inquiry replies, scheduling and ongoing client conversations. Start with one process that already has a clear owner and a clear reason for texting.
Who this app fits
Beam fits agencies managing client conversations in GoHighLevel and teams that want business texting outside employees' personal phones. It is not a mass-blast tool or a promise of unlimited outbound volume. Agency rebilling and custom domains are not active; clients pay Beam directly today.
For channel fundamentals, read iMessage for business. For role-specific examples, explore business texting use cases.
How a send reaches the customer
Beam sends from real Apple and Android devices: iMessage for eligible iPhones, RCS for supported Android phones, and SMS fallback for other reachable recipients. SMS fallback remains subject to applicable carrier A2P requirements. After a confirmed failed iMessage, fallback is a workspace setting; uncertain delivery does not trigger an automatic resend.
Replies land in the team inbox. Assign the conversation to a person when judgment is needed; a human reply pauses the assistant on that thread. Keep CRM contact identity and the actual message outcome visible to the operator.
Connect and test one workflow
- Activate a client workspace and confirm its assigned business line. Connect the correct GoHighLevel location and give the team access.
- Choose a specific, wanted conversation and record the consent source. Assign someone to answer replies and handle opt-outs.
- Use the documented Custom Webhook for workflow sends. The regular GoHighLevel Send SMS action keeps its default provider.
- Test with contacts you control: send, reply, human takeover, opt-out and a failed delivery. Check the recorded channel and outcome before expanding.
Use the iMessage CRM guide for workflow design and setup documentation for the request details.
Before you connect
Questions before you connect
What should an agency look for in a business texting app?
Look for separate client workspaces, a shared inbox, business numbers, CRM integration and explicit delivery outcomes. Beam documents those capabilities with iMessage, supported Android RCS and SMS fallback; confirm line capacity and workflow requirements before rollout.
Can multiple teammates answer business texts?
Yes. Beam supports individual team access and conversation assignment in a shared inbox. Separate client workspaces keep each client's numbers, team and CRM connection together.
Will every customer receive an iMessage?
No. iMessage needs an eligible recipient and capable line. RCS depends on Android phone and carrier support; SMS fallback depends on line configuration and applicable carrier requirements.
Does queued mean delivered?
No. Queued means accepted for sending. Check delivery events or message status before treating a message as delivered. An uncertain iMessage outcome is not automatically resent as SMS.
Sources
Accessed October 3, 2026.
Product facts: Beam channel routing, team workspaces and GoHighLevel workflow documentation.
Start with a conversation
Try your client workflow with our team
Bring one follow-up you want to run. Test a send, reply, delivery event, and team handoff on a contact you control before a client rollout.
Live sending requires a plan and an assigned dedicated line.
iMessage
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Want this for your business?
Try a conversation with the Beam team.